Shipping policy


Shipping Policy:

Last updated: January 2, 2026

Thank you for shopping with Rizo. Below you’ll find everything you need to know about our shipping process.

 

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.


You will receive another notification once your order has shipped.

Please note: During high-volume periods (launches, sales, or holidays), processing times may be slightly longer.

 

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.


Estimated delivery times (after processing):

  • Standard Shipping: 3–7 business days
  • Expedited Shipping (if available): 2–3 business days

Delivery times are estimates and may vary depending on location, carrier delays, or unforeseen circumstances.

 

Domestic Shipping (United States)

We currently ship within the United States.

Once your order has shipped, you will receive a tracking number via email.

 

International Shipping

We may offer international shipping to select countries. International shipping rates and delivery times vary by destination and will be shown at checkout.

Please note:

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • We are not responsible for delays caused by customs processing.

 

Shipping Delays

While we do our best to meet estimated delivery times, Rizo is not responsible for shipping delays caused by:

  • Carrier issues
  • Weather conditions
  • Customs delays
  • Incorrect or incomplete shipping information

 

Incorrect Address or Undeliverable Packages

Please ensure your shipping address is correct at checkout.

  • Orders returned due to an incorrect or incomplete address may be subject to additional shipping fees to resend the package.
  • We are not responsible for lost packages due to incorrect addresses provided by the customer.

 

Lost or Stolen Packages

Rizo is not responsible for packages marked as “Delivered” by the carrier.

 

If your package is lost in transit:

  • Contact the carrier directly using your tracking number
  • If you need assistance, email us at therizobrand@gmail.com

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery at therizobrand@gmail.com with:

  • Your order number
  • Photos of the damaged item and packaging

We will evaluate the issue and make it right.

Questions

If you have any questions about shipping, please contact us at:

📧 therizobrand@gmail.com